Service Desk: Easier way to add customers to an organisation

Raymond Brandon

This question is in reference to Atlassian Documentation: Setting up service desk users

In the customer list I don't see the possibility to select multiple existing users and assign them to the newly created organisation. I'm now navigating back and forth copying a single email address at a time to the "Add customers dialog". Isn't there a way to do this with less effort?

Alex van Vucht (GLiNTECH)

 Hi Raymond, the best way to add many users to organisations is to use the JIRA Service Desk REST API:

https://docs.atlassian.com/jira-servicedesk/REST/cloud/#servicedeskapi/organization-addUsersToOrganization

You may find the REST API tutorials help you get started:

https://developer.atlassian.com/jiradev/jira-apis/jira-rest-apis/jira-rest-api-tutorials