User accounts disabled today

Arran Bell

We're a small company using the free 10 user Jira Software.  We have a site LifeIT, our company name.  However I still use and older email address (from a company purchase). We are working with a third party (who have a fully licensed JIRA set-up).

Over night all the users from the thrid party have had their accounts disabled.  Except one who is a site admin.

 

I go to Admin, Directory, Manage Accounts and get "You have no Manged users".

 

From the People view I have no option to re-enable them.

 

Please help.

Dirk Ronsmans

Hi @Arran Bell ,

So am I getting this right?

You have your instance (10users, free) and working with a 3rd party that has their own instance.

The users which are from the 3rd party (with their domain) are suddenly disabled on your instance or in general?

If they are from another domain which was claimed/managed by the 3rd party they should see it on their end normally. (because the accounts are managed on their domain (unless you claimed the 3rd party domain? )