New users not receiving the verification emails

Question

Hello There, Our Admin has provided Jira Access to new users and the new user are not receiving the verification email. Please check with the new user email mentioned below:

Ratheesh.G@cyient.com

Thanks in advance!

John Funk · Answer

Just click on the link above and follow the steps.  :-)

Muralidhar Daggupalli · Answer

Hello John,

Thanks for your quick response. Can you please guide me through the process of raising a support ticket with Atlassian?

We have almost four new users affected by this issue.

Thanks again!

John Funk · Answer

Hi Muralidhar - Welcome to the Atlassian Community!

You need to open a support ticket with Atlassian for them to check their blacklist and remove the ban. I and I would remove the email address from your question as the whole world can see it now.  :-)

https://support.atlassian.com/contact/#/