how to add a user tagged in a ticket comment to a ticket observer?
Hi @Tancrède Taillade and welcome to the community!
You can use automation for this:
This rule tries to find the @mention and stores the account ID as a variable. If the variable returns a string then it adds the watcher.
For copy/paste, here are the specifics:
Variable
{{comment.body.match("(?<=\[~accountid:)(.*?)(?=\])")}}
Advanced Compare
{{varMention.length}}
hello, thank you it works for "the watcher"
but we use an other field tha wther besause the watcher is not used to find an issue in the client dashboard ; and we can't ad the watcher on the issue
Hello Mark ; thank you for you answer, it works. But the field that i want to update doesn't work ; my json looks good :
{"update": {"customField_10087": [{"add": "{{varMention}}"}]}}
What type of field are you using for observer?
it's a "user field" named "request participant"
Looks like you're close. In your add section, you should call out accountID. It should look something like this:
{ "update":{ "customfield_10087":[ { "add":{ "accountId":"{{varMention}}" } } ] }}
it's ok thank you ; you can close this issue
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