Adding users to a jira software project does this require Jira Service Management License?

Wendy Sachen

We have a new department that is wanting to use Jira Software to track tasks for their project.  They will not have tickets to manage ever.  But when I add the user and grant them Jira Software permissions, it automatically gives them Jira Service Management as well.  That is an extra license we did not anticipate having to have.  If I toggle Jira Service Management off, it turns off Jira Software with it.    Please help clarify the prerequisites to be a member of a Project.  

Thank you

Wendy

Wendy Sachen

After further investigating I found that the issue you are experiencing could be due to some Product Access Groups right overlapping with one another, see below:

In the first screenshot, we can see that Jira Software has three groups. The Default Access Group for Jira Software is 'jira-software-users':

In the second screenshot, we can see that Jira Service Management has six Groups, including 'jira-software-users':

 
Referring to our Documentation on How does Product Access work. When a User is granted Access to a Product, they will automatically be Added to the Products Default Access Group. With your current configuration, any User granted Access to the Jira Software Product will experience the following behavior:

• The User will be assigned the Default Access Group of 'jira-software-users'
• Because the Group 'jira-software-users' is also listed under Product Access for Jira Service Management, these Users will be given Product Access to Jira Service Management as well.

To stop this behavior, you can simply Remove the 'jira-software-users' Group from the Jira Service Management Product Access list by selecting the 3-dot next to a Group, then Remove Group:

After removing the Group from Jira Service Management's Product Access, are you able to invite the Jira Software Users without affecting the license for Jira Service Management?