A colleague of mine used to be able to see past tickets going back 2 years. Many have information that is still needed for current tasks and projects.
Seemingly out of nowhere, they are inaccessible. When he would go to his email in an attempt to access one of those "missing" tickets he would be taken to the "No Access" page.
Whats weirder is that old tickets that he himself made are giving him the "No Access" page too.
Ive done all I could from my end. His permissions and and account settings have not changed at all.
This has happened to another employee as well.
Any help would be greatly appreciated!
