How to set alert when SLA success rate is below the target ?

Question

Hey there,

I would like to receive an alert (any kind of notification) if the SLA success Rate of Time to Resolve SLA (considering 48 hours) is below 80%.

This number is avilable in the native (default) SLA success rate report.

I am not sure if its possible to get the number from API for example, but another idea is to get the the SLA data from a JQL result and calculate de success rate in a script for exemple, and trigget the notification.

Do you think is it possible using jira automations?

Any other idea ?

Fabian Lim · Accepted Answer

Hi @fbeck_br

Out of the box you will not be able to complete this. However, you can use a combination of plugins to accomplish this. This example uses power scripts and eazybi.  Link: https://youtu.be/Y2OBPTpL-ew

Eazybi will calculate whether SLAs are met and then use powescritps to send an email with a certain conditions.

Good luck