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Create a custom button or custom link on issue view

MrUpsidown

Been searching on that topic for HOURS but couldn't find a single suitable solution. What I am after : I need a custom HTML BUTTON or custom HTML LINK that when clicked, will open a new browser tab and follow that link.

What I have tried : Jira built-in URL Field. It works but it's just SUPER UGLY as the entire link just displays and it seems there is no way to display the link as a standard HTML <a> element. My link is a long URL string with lots of parameters so I get something like

https://api.mywebsite.com/intervention/add?id={{issue.key}}&param1=ABCD&param2=EFGH&param3=JKLM&param4=NOPQ&hash=e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Which obviously is TERRIBLE in terms of user experience.

Then I found several articles saying I should create a WEB ITEM with Scriptrunner but after reading dozens of documentation pages, I found out that WEB ITEM is NOT available on Jira CLOUD (only on Server).

So is there really no way to create a SIMPLE HTML LINK or a SIMPLE HTML BUTTON to just open an external link???

Accepted answers

Alex Koxaras -Relational-

Hi @MrUpsidown

You can't create a custom HTML button on Jira. What you could do it to create a multi line text field (call it URL or whatever), which allows you to link a word/phrase/string to a URL:

Does the above help you?

All comments

Alex Koxaras -Relational-

Hi @MrUpsidown

You can't create a custom HTML button on Jira. What you could do it to create a multi line text field (call it URL or whatever), which allows you to link a word/phrase/string to a URL:

Does the above help you?

MrUpsidown

Hi, yes, I have tried that as well by now. Took me another 30 minutes to figure out how to write these links (I need the links to be written in the field via Automation) since the only documentation I have found doesn't provide details on how a link with a description should be created and the field editor itself does not have a "view source" mode or anything like that, that would allow to see what's "behind the scene".

I later found out my link should be entered as [Link description|https://url-to-website.com] which leads me to ask myself one more time : "Why is Jira not using Markdown???" but anyway! Thanks for pointing me to that direction.

I find it really quite unbelievable that there is no simple way to achieve that with like a simple LINK FIELD or BUTTON FIELD or HTML FIELD or such. I just don't get it. In some areas, Jira can be customized to the extreme, and in other (very basic) areas, you just can do NOTHING except ugly workarounds.

Alex Koxaras -Relational-

It's all about security and/or different priorities I presume.

In any case, can you please describe your need/business requirement in order to see if there is anything we can do to provide a solution for you?

Who is providing this link you are saying and/or where do you acquire it from?
Do you have any apps likes JMWE, scriptrunner, JSU installed?

MrUpsidown

All I need is the following automation :

When an issue is created
Generate a link which includes the issue key, something like https://mywebsite.com/something/ with the {{issue.key}} at the end (with some more parameters that can all be processed via Automation)
Place this link (or button) somewhere on the issue view so that support agents can click on it when needed

I don't have JMWE or JSU installed. I had Scriptrunner installed until I found out that the only thing I was after (Web Item) was unavailable for Jira Cloud.

alexandru.caragop

is there any update to this thread? I also just need a very simple BUTTON / LINK / <a> placed in very obvious UI positions (like issue view or current sprint view or even navbar) to redirect my team.

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