Updating an Issue field with value from Insight

Question

Hi there,

I thought this would be a simple one.

I have an automation that looks for a value on an issue.

If the Service Request = Accounts then I need to update the responsible team (insight custom field) with "Service Desk" which is an object in Insight.

I thought I could just use Name = {{"Service Desk"}} to update the field in the automation, alas not.

Should I use the Key for the team name or label?

Mark Segall · Answer

Sounds like you have it solved.  Just give another shout if you encounter any limitations with your approach.

Ste404 · Answer

I needed to reach into insight and just pull out a specific value, my issue was it wasn't really bound to anything, just leveraging a value.

I just used the key value, there are 3 if/else clauses only and just needed to set three values.

Might not be optimal but it wont go past the 3 in this instance so it meets the need.

Mark Segall · Answer

Hi @Ste404 - To make sure I understand correctly, you have an object attached to an issue and you're trying to capture the value of that object in a separate custom field?  If that's the case, try this: