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Unable to upload attachments to Jira

Nancy Davis

I am the JIRA administrator and attachments are enabled. I am unable to upload any attachments to JIRA (cloud hosted solution).

Whenever I try to upload attachments to Jira, I get an "internal server error." Please contact you administrator.

The first time I tried uploading a 37 MB file, it told me the file exceeded the 10 MB limit.

After changing the file size limit to 50 MB, I retried uploading the file and received the "internal server error."

I reset the file size limit back to 10 MB and tried uploading a 157 kb log file; received the same "internal server error."

The file types I tried uploading were mp4, log, txt and zip.

Please advise.

Thank you.

Accepted answers

All comments

Vasiliy Zverev

Investigate atlassian-jira.log for more detailed information.

Nancy Davis

I am using the cloud version and do not have access to this log.

Vasiliy Zverev

Since you should write to support - they can read logs.

Nancy Davis

already did... thanks.

Nancy Davis

waiting on a reply

Ore Nuga

I just started having the same issue too

Marc Staheli

I'm having the same issue. I'm the account administrator and attachments is enabled. I also ran the Permissions Helper tool, which reports I should be able to upload files. The file size is very small and not even close to the current default 10MB limit.

Please advise.

Paula Silveira

Hi David,

The issue you reported is related to a plugin which handles the attachments. If the issue persists, please create a ticket on support.atlassian.com so we can fix it.

It would take about 10 minutes for the restart.

Thanks and regards,
Paula Silveira

Daniel Sw

I recently started having the same issue, only after migrating to JIRA Core.

Is it possible to restart the attachments-plugin by myself?

Christophe Thelen

I am having the same issue. Config is ok according to permission helper.

Already contacted support with more info on the HTTP 500 error I get when uploading.

Mike Adams1

Having the same problem.. I'm an admin and can't upload attachments.

george_a_jones

I too am having the same issue. I am administrator and can not upload file over 1.5 MB. My max size is set to 100 MB.

I have restarted and still have the same issue. What plugin are you discussing above ?

Dmytro Parkhomenko_szxcgi

Hm. Ignoring clients. Very professional.
I can't upload a small txt file. Save button does nothing.

Selena Nguyen

Hi guys. I'm having the same problem again with all types of files.

Does anyone know how to fix this? Doesn't look like Atlassian Team is following this thread anymore..

Ra Light

I have the similar problem and resolve it changed some settings in reverse proxy (nginx). More infor is here: https://www.cyberciti.biz/faq/linux-unix-bsd-nginx-413-request-entity-too-large/

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