New Users Signing up to JIRA service management getting access to everything

Question

Hi Everyone,

I have a very peculiar scenario occurring. We have recently set up a Jira Service management project - we have already used Jira for software projects and confluence for documentation.

We have launched the service desk portal and have a strange occurrence happening to new users signing up in the portal.

They are first presented with this -

Then they click the up CTA -

Once they complete the sign up they seem to get access to the full Jira product suite like below -

Could someone please advise how users can use the support portal to raise tickets/issues without getting access to the other products we use from JIRA?

Or can we turn off the requirement to register to use the support portal?

CHeers in advance.

Tej

Joseph Chung Yin · Answer

@Tej Patel -

Not quite understanding of your new issue - "still requesting for the user to authenticate"?

Can you clarify?

Best, Joseph

Tej Patel_q584v0 · Answer

Hi Joseph,

Thank you so much for your help.

I tried what you suggest but it presents me with a new problem.

But the service portal is still requesting for the user to authenticate.

Regards,

Tej

Joseph Chung Yin · Answer

@Tej Patel -

Here are a few things that you need to check -

1) access Atlassian Admin section via Clog wheel - Under the Site Settings section, click on Product access.  Make sure that "New users have access to this product" is disabled.

2) For JSM - From the Clog symbol and select Products.  Under the Jira Service Management section, click on Customer access, make sure the following items are checked.

3) You can further control what JSM project is available for the customer via the portal UI, you can access within each JSM project's Project Settings >> Customers Permissions and check the following option -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.