Need to add users without sending email

Question

I need to add users who won't initially get an enrollment email but will get emails when they send a message to our support email. How can I do that?

Brant Schroeder · Accepted Answer

@Mark Simpson Welcome to the Atlassian community

You can turn off the customer invite notification in the service desk you are adding the customers to.  https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/