Set due date to equal custom date field

Question

For employee onboarding requests, I would like to set the ticket Due Date to be equal to  my custom date field, Employee Start Date. I am trying to use automation to edit the issue on create, however the due date keeps ending up NULL.

Edit issue:

Choose fields to set: Due date

Due date:

Copy Employee Start Date from Current issue

How can I set the due date to be equal to a custom date field?

Joseph Chung Yin · Answer

@Rebecca Molstad -

Try the following setup - When you set Due Date field value via Copy operation, can you try "Copy xxxx from Trigger issue")  instead of current issue?

In my example, customer will enter in a value in a field named "Event Date", and my rule copy the value from it and populate the Due Date field.

Hope this helps.

Best, Joseph

Joseph Chung Yin · Answer

Can you share your automation rule setup?

Best, Joseph

Rebecca Molstad_ggopti · Answer

The audit log shows that everything ran successfully. The automation is triggered upon creation of the request, which typically is entered in our support portal by an end user (non-agent). Schedule issue permissions is set up for:

* Project Role (Administrators)
* Project Role (atlassian-addons-project-access)
* Project Role (Service Desk Team)
* Service Project Customer - Portal Access