We are using a portal to have customers fill out a form; their answers in the form will be used to delegate their request (issue type = bug) to the appropriate service team (each of which has their own Jira Software project).
We want fields in the portal form to be displayed in the issue that is created in the Jira Software project. Atlassian support (https://support.atlassian.com/jira-service-management-cloud/docs/jira-service-management-and-software-can-share-custom-fields/) would suggest this is possible, but I cannot find instructions on how to do it.
As near as I can figure, Screens can only be configured within Service Management Projects, and cannot be associated with Software Projects. Additionally, you cannot simply create an identical custom issue field in Jira Software/Service and use automation to copy the field. That being said, if Jira created the field (i.e. "Summary" or "Reporter"), then there is no problem.
Is there a way to copy (NOT Link) an issue from Jira Service Management to Jira Software? And is there a way to copy over attachments and answers to radio-button questions (used in if/then logic questions in the portal form)?
