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How do I resolve the following error: "Attachment" field isn't present on the issue view screen.

Aida Johnson

I'm still fairly new to Jira. I'm trying to use deep clone in my workflow to transition tasks from project to project while keeping the attachment throughout. Although I have the post function set up correctly, it's still not working. I went to check that the field "attachment" is available on my target project, but I'm getting the error:

"Attachment" field isn't present on the issue view screen.

How do I resolve this?

Accepted answers

Mark Segall

Hi @Aida Johnson

I went to check that the field "attachment" is available on my target project

Can you confirm that you checked the Create/Edit/View screen(s) for the target issue type? The error message seems to indicate that it's not on the actual screen configuration.

All comments

Mark Segall

Hi @Aida Johnson

I went to check that the field "attachment" is available on my target project

Can you confirm that you checked the Create/Edit/View screen(s) for the target issue type? The error message seems to indicate that it's not on the actual screen configuration.

Aida Johnson

Screenshot 2022-08-11 160959.png So the attachment gets added from the previous board but never clones to the new board due to this error.

Aida Johnson

When I clone it manually it works just fine but when I add it to my workflow in order to automate, it doesn't work.

Mark Segall

I believe this is because Deep Clone is using a different backend function to create the clone than the native Jira clone. Deep Clone is making a series of API calls which probably includes creating an issue. When creating an issue via the API, all fields you wish to have populated must exist on the target screen, including attachments otherwise it will throw an error like this.

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