How can I initialize 2-factor Authentication for some users?

Question

Hello!!

This is Brad Kim in LGU+.

There are some users not to login JIRA/confluence because they forget the password for 2-factor authentication.

How can I initialize 2-factor authentication for users?

The users are seomn@lguplus.co.kr, je.son@dfy.co.kr.

Thank you

Brad

김봉수 (LGU/ClientTPM팀) · Answer

Dear Dang,

I'm admin for my org.

How can I support to fix the issue for users??

I cannot understand your answer.

Thuan_ Do Dang · Answer

Hi Brad Kim,

You can try the guideline here https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/

at topic Your emergency recovery key doesn't work or you've lost it.

Or if you're org admin, you can send a support request for your user here https://support.atlassian.com/contact

Hope this helps!