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if statement is possible?

william_ribeiro

Dears!

Is possible use if/else statement in JQL clausure in Jira/ITSM ?

Regards!

Accepted answers

Trudy P Claspill

Hello @william_ribeiro

Welcome to the community.

You cannot use if/else logic in a JQL statement.

Can you provide more information about the task you are trying to complete? There may be another solution.

All comments

Trudy P Claspill

Hello @william_ribeiro

Welcome to the community.

You cannot use if/else logic in a JQL statement.

Can you provide more information about the task you are trying to complete? There may be another solution.

william_ribeiro

Hello Trudy! Thanks for reply.

For example:

if the "issue" have the field "request type"= "JIRA"
then set "affected module" = jira_software

if the "issue" have the field "request type"= "SALESFORCE"
then set "affected module" = salesforce_software

Best regards.

Trudy P Claspill

JQL is used to search for issues.

The scenario you describe can be handled using Automation Rules.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Automation rules allow you to use if/else-if/else blocks. Are you familiar with the Automation Rules feature? If not you may want to look on YouTube to find video tutorials. There are several available.

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