Not able to see users in User picker

Question

I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browser Users and Group permissions. Any idea why they still can't see users?

Gerhard Mesch · Answer

Hi,

JSM Cloud 2025: 
Project Settings -> Access -> Customer Permissions

Kind regards,

ikechukwu okoli - NOAA Affiliate · Answer

The project is in JSD. and has a different customer sharing permission as in JSM. What other ways can i go about to fix this problem?

Joseph Chung Yin · Answer

@Brad Krivelow -

Hi Brad:

Your will need access your JSM project's settings as described below to fix your problem -

Project settings > Customer permissions (company-managed) or Project settings > Channels > Customer permissions (team-managed) and change the Customer sharing permission to Customers can search for other customers within their project or organizations.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.