How to remove the default comment on every new ticket created?

Question

Hi,

We are facing issue as whenever a ticket is newly created in the Jira Service Management, there is a default comment added on the ticket "This issue was reported from the portal while the user was not signed into an account".

We want to remove the said comment.

Please suggest

Thanks

JoelC Garner · Answer

Hello @K Pranav Rao

I'm also experiencing this. Was there a resolution?

Thank you!

Steven Mustari_kdeayw · Answer

Hello @K Pranav Rao - did you ever find the answer to this?

K Pranav Rao · Answer

Hi @Mayur Jadhav ,

Thank you for the response. I have checked there are no project-specific or Global automations written for it.

Also, this is occurring for every ticket in general not to any specific ticket types.