nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

You have not been granted access to Confluence.

Christophe HARR

After setting properties to allow user to access Confluence both in application access, global permissions and space permissions (See screenshots). User is still getting a "You have not been granted access to Confluence". Am I missing something ? Is there a work arround ?

I am using JIRA and Confluence On Demand.

Thank You

Accepted answers

Mauro Badii

To everyone experiencing this same unusual behaviour, please open a support request at support.atlassian.com because your instance might be affected by https://jira.atlassian.com/browse/UNIFIED-32

The fix will require a restart of the instance that takes about 10 minutes.

Regards,
Mauro

All comments

Sven [Dione Technology]

Hi Christophe,

You have to granted your user in JIRA Project.

JIRA permission + JIRA project of your project.

The access deny is in JIRA. I think Confluence Space access is fine.

Regards,

Sven.

Christophe HARR

Thank you Sven,

I think the user has a working access to JIRA and can perfectly use it. The error message is displayed after the user clicks on the switch to Confluence button (See screenshot).

Any ideas ?

Thanks in advance.

Sven [Dione Technology]

ooopps right.

Did you check if there are some page restriction ?

Did he try to connect to the page directly, accessing the space home page first then the specific page.

Christophe HARR

No there is no page restriction and direct access to space home page or inner page URLs is redirected to the same error page.

I am stuck.

Issam Wakidi

hi,

I have exactly the same problem as Christophe

Mauro Badii

To everyone experiencing this same unusual behaviour, please open a support request at support.atlassian.com because your instance might be affected by https://jira.atlassian.com/browse/UNIFIED-32

The fix will require a restart of the instance that takes about 10 minutes.

Regards,
Mauro

Eliezer Reis

Hi,

Me too.

Christian Ochsenius

me too

akhursevich

me too

Thomas Scharren

me too

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