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Is it possible to create a linked issue per Insight Object in a custom field

Ste404

Hi all,

I have an automation for onboarding that adds a number of insight objects to a single insight field as 'New starter requirements'

Is it possible then to look through the items in that custom field and create a linked issue per item that is going to act as a procurement ticket per item?

So basically if there was a laptop, phone and Adobe Acrobat I would end up with three linked issues, one for each of those items?

I can display the size of the lookupObjects (which would be 3 in this case), I can also write all the names of the objects to the log.

I just need some sort of loop to loop through the lookupobject while size > 0 and create a linked issue per item - the last part of the loop is what is eluding me.

thanks

Accepted answers

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Mark Segall_iqztfr

Hi @Ste404

Yes... You can use an advanced branch like this:

Ste404

@Mark Segall AMAZING.. such a simple way to do it considering I had lookup objects, then a check for >0 then the smart value branch and it was all just getting confused.. very elegant in two steps.

A slight side branch to my question and I thought about this replicating your solution.

Do you know if there is a way to merge the contents of two Insight custom fields on a form into a third OR can you refer somehow to multiple fields in the Smart Value.

I was thinking that if there is a hardware insight field where someone can select their hardware options but also a software drop down also to combine the whole selection process into one form it would mean their are two insight custom fields on the form.

Could that be wrapped up in a merge or just have two different smart value variables created and then have two create a request nodes also just for the two variables? The later makes sense, but I also did overly complicate something that was simple so thought I would ask

Ste404

oh and also, seeing this is being triggered via automation in an issue I thought to put a 'Link Issue' in the step that is creating the new issue. That isn't happening?

I have the simple step that after the create that is

Link Issues

Relates to - Trigger issue. Trigger issue being the main issue that is kicking off the automation.

Not firing?

Mark Segall_iqztfr

Do you know if there is a way to merge the contents of two Insight custom fields on a form into a third OR can you refer somehow to multiple fields in the Smart Value.

I was thinking that if there is a hardware insight field where someone can select their hardware options but also a software drop down also to combine the whole selection process into one form it would mean their are two insight custom fields on the form.

Could that be wrapped up in a merge or just have two different smart value variables created and then have two create a request nodes also just for the two variables?

So, to make sure I understand... Are you saying that currently you have a single insight field and you're looking to split it into multiple fields? If so, I would just create a second branch rule based upon your second insight field and spawn issues accordingly.

I thought to put a 'Link Issue' in the step that is creating the new issue. That isn't happening?

The reason this isn't working is because you're currently branched on a field variable and there's no issue anchor so when trying to create a link, it's attempting to link to itself. However, you should be able to create the link in the same create issue action. Just add the Linked Issues field to the create and then it should do the trick.

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