Jira Email reattaches "Jira" logo images in response in free version.

William Barstad

Jira Email reattaches "Jira" logo images in response in free version, meaning the logo images become part of the card itself if someone responds to the email. How do I:
* change the default email template on the FREE version,
* suppress images being added to cards through email, or
* is this a bug?

Steps to reproduce:
1. Respond to an email sent by Jira
2. Notice the card as the jira logo images as part of the card

Thanks!

Trudy P Claspill

Are you working with the email handler for Software projects or Service Management projects?

Take a look at the comment that talks about a workaround on this issue on the topic in Atlassian's backlog.

https://jira.atlassian.com/browse/JRACLOUD-64883