Jira OnDemand: Users not getting emails when I add them via Create New User

Question

We are using Jira OnDemand and users are not getting emails when I add them via "Create New User" screen. How can I resend the email? Or even better, set password manually? This is urgent as all these users cannot access the system. Thanks in advance for help

Francis Lau · Answer

Thanks for info, that worked. We are used to the onsite version of JIRA so this is slightly different for me.

Paula Silveira · Answer

Hi Francis,

If you have administrator rights on JIRA, you can follow the steps below:

* Click on cogwheel icon
* Select User Management
* Search the user you created
* Once you find the user, click on his name
* Click on change password

These steps works even if the user haven't configured his profile.

Thanks and regards,
Paula Silveira