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How to I remove a released version from my service portal?

Phillip_b788g7

On my user facing service portal, I have an optional field where the requestor can mark what fixed version or "milestone" their request is needed by. Right now all of my versions show up.

-Archiving in project settings doesn't seem to make it disappear and I'm hesitant to delete them and having to move the completed tickets.

Any help would be appreciated.

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Trudy P Claspill

Hello @Phillip

Welcome to the community.

What type of field is that custom field? Is it a Version Picker field?

Phillip_b788g7

It's not a custom field. Just one right out of the box.

Trudy P Claspill

Which field is it - Fix Version/s, Affected Version/s?

Tuncay Senturk _Snapbytes_

Hi @Phillip

Welcome to the community!

As far as I understood, you want to clear the Fix Version field for the issues in one of your projects.

Could you please try the following steps?

Open the issue navigator and write your JQL to filter out those issues
Click ... on the top right of the page and select Bulk change ...
Click Next and select Edit issues
Check Change Fix Version and select Find and remove these.
Click next and finalize the process.

I hope it helps!

Phillip_b788g7

That's a screenshot of my customer facing portal. The "Milestone" field is where my released and unreleased versions are showing up. I only want my unreleased versions to be available.

Phillip_b788g7

So this is is the "Visible Fields" option in request types. I only changed the name to "Need by Milestone"

It shows all my fixed version released and unreleased. There doesn't seem to be an option to only display the unreleased versions to the user. As of now, my team simply changes the fixed version when triaging. However, it'd be nice to simplify this.

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