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SLA according to user

Jhael Gomez

Cheers

How to assign sla depending on the user who makes the request?

Accepted answers

Tansu Akdeniz

Hi @Jhael Gomez

SLA's are based on JQL. Simply give target times for reporters. Ex; reporter = userA.

All comments

Tansu Akdeniz

Hi @Jhael Gomez

SLA's are based on JQL. Simply give target times for reporters. Ex; reporter = userA.

Brant Schroeder

@Jhael Gomez like @Tansu Akdeniz said you can use JQL in the goal sections to set the time. Here is some documentation to help you out:

https://support.atlassian.com/jira-service-management-cloud/docs/create-service-level-agreements-slas/
https://support.atlassian.com/jira-service-management-cloud/docs/create-and-edit-sla-goals/

Jhael Gomez

Thank You !!!!

Tansu Akdeniz

You are welcome!!

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