Create SLA using REST API

Levan Gogoladze

Hey community!

Is there an option to create/modify SLA in Jira SM using API?

I am researching an option, because we want to avoid human errors during routine operations. EG, when adding a new queue, we have to create also SLA for it, same when editing.

 

https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/ says nothing about it 

Todor Katsarov_35ou6z

Hello, 

 

I have managed to automate this via submitting a JSON to 

 

https://{Organization}.atlassian.net/rest/servicedesk/1/servicedesk/agent/{Project}/sla/metrics/{SLA.id}

 

Example JSON to POST 

 

{
"id": 20,
"name": "Time to first response",
"config": {
"definition": {
"start": [
{
"pluginKey": "com.atlassian.servicedesk",
"factoryKey": "issue-created-sla-condition-factory",
"conditionId": "issue-created-hit-condition",
"type": "Start",
"name": "Issue Created",
"missing": false
}
],
"pause": [
{
"pluginKey": "com.atlassian.servicedesk",
"factoryKey": "status-sla-condition-factory",
"conditionId": "10057",
"type": "Pause",
"name": "Status: ON HOLD",
"missing": false
}
],
"stop": [
{
"pluginKey": "com.atlassian.servicedesk",
"factoryKey": "comment-sla-condition-factory",
"conditionId": "comment-for-reporter-hit-condition",
"type": "Stop",
"name": "Comment: For Customers",
"missing": false
}
],
"inconsistent": false
},
"goals": [
{
"id": "856",
"jqlQuery": "type = \"Incident Request\"",
"defaultGoal": false,
"calendarName": "24/7 Calendar (Default)",
"timeMetricId": 0,
"duration": 1800000
},
{
"id": "892",
"jqlQuery": "",
"calendarId": 13,
"defaultGoal": true,
"timeMetricId": 0,
"duration": 28800000
}
],
"slaDisplayFormat": "NEW_SLA_FORMAT"
}
}