can the ticket status be changed via email ?

Naman Jain_jxrr5f

Hi guys

 I am using JIRA Software. There are users in "Manager" Role who can approve a ticket using JIRA Software Transition button. 

My Question is, If the same user, who can approve a ticket using transition button, has no access to JIRA Software using web URL, can approve ticket through email? It means, if he just send an email "Approve" the status of the ticket automatically change to "Approved" from "Open" state? 

waiting for your response .

Thanks in advance!

Rilwan Ahmed

Hi @Naman Jain ,

Welcome to the community !! 

The answer is NO. 

Only licensed users can add comment through email replies. That means, if the users email address matches with the user details in jira, comment will be added from reply.