Smart values not showing in email notification

Question

I am trying to use smart values to notify a asignee when they get a subtask assigned to them. I set up the automation rule and the email, but the smart values I entered are not reflecting in the email. Perhaps I have the wrong values? I want the email to give the name of the subtask, epic name it belongs to, and its due date.

This is my automation code: You have been assigned task {{issue.field.summary}} for acquisition {{issue.epic name}}. This task is due on {{issue.duedate}}.

Here is the email output: You have been assigned task for acquisition . This task is due on .

Any suggestions on the correct smart values I need? Thanks

Bill Sheboy · Answer

Hi @Megan Davis

Smart values are name, spacing, and case-sensitive.  When in doubt of which smart values match your fields, please try this how-to article: https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

For example, the smart value for due date in an issue is {{issue.duedate}} however...

Your rule is triggered for the subtask when it is assigned to a person, correct?

If so, that means:

* the subtask's key is {{issue.key}} or {{triggerIssue.key}}
* the parent task's key is {{issue.parent.key}}
* and the grandparent epic's key is {{issue.parent.parent.key}}
* and the grandparent epic's name is {{issue.parent.parent.Epic Name}}

Please note: when using this syntax to progressively access parent and grandparent, all of the data (fields) may not be available.  For such cases, you will need to branch to the issue to access it.  I suggest try to access what you need this way first before resorting to branches, as your rule will become more complex.

Kind regards,
Bill

Megan Davis_y4p4x3 · Answer

I have the epic, then task, then sub-task under the task. So the subtasks are up under the epic. Is the subtask not already linked to the epic at that point? I am still learning Jira so I may be missing something with this.

Thanks

Robert Wen_Cprime_ · Answer

How is the sub-task linked to the Epic?  Are you using Epic Link

I believe {{issue.epic.*}} only works with issues linked to Epics using Epic Link.