"view issue" button in automation rule email JSM board

Question

Ive created an automation rule that sends an issue to a certain team when issues are created on a Jira Service Management board.

The email works so, right out of the gate I am shocked.

I'd like to add a button or link to the email that allows the recipient to view the isssues they are interested quickly, just like the notification emails built into Jira Service management. Can i do that?

I've played with adding issue fields, like the description, to the email,,,,,but nobody likes that as much. It seems people like to  click on things.

Hakyung Yeom · Answer

I used HTML below. View Issue

Mark Segall · Answer

Hi @Dennis lasko - If all you're doing is trying to add a link to the issue in the email, the send email action is html friendly so you could do something like this: Hi Team x, {{issue}} - {{issue.summary}} has been created.