How can I quickly filter out which persons have been assigned to a ticket?

Question

We have several teams collaborating together on a same project, and we create a Jira project for this project, sometimes a ticket can't be handled by one person, it needs others' joint effort to finish it, so the scenario could be like below:

Ticket 1 is firstly assigned to member A, and member A logged on 1 hour for supporting this ticket
Ticket 1 is then assigned to member B, and member B logged on 2 hours for supporting this ticket
Ticket 1 is at last assigned to member C, and member c logged on 1 hour for supporting this ticket
How can I create a filter in Jira to quickly sort out which person spent how much time on this ticket 1?

Dave Rosenlund (Trundl) · Answer

Hi, @Yumei LI. To add a little to what @Nic Brough -Adaptavist-  suggests. This Atlassian Marketplace search might help.

In other words, what you're looking to do isn't going be easily accomplished with Jira's built-in time tracking functionality.  It may not even be that easy with a specialty app.

Have you considered reaching out to an Atlassian Solution Partner. Maybe your company already works with one?

Best,

-dave

Nic Brough -Adaptavist- · Answer

Have a look at the time tracking reports and the gadgets you can put on dashboards that report on user activity.

For something a bit more powerful, look at the planning and timesheet apps you can get from the marketplace.

Violetta · Answer

Hi @Yumei LI

I'm Violetta from the Planyway team:)

In your case, I'd recommend you to make use of the time tracking extension like Planyway.

It is linked to Jira time tracking field as well as original estimate field if you use it. So, you can either keep tracking time the old way or with Planyway timer or time tracking views. Then, all data can be reached through Reports tab or just exported to the Excel file. In both of them, you can filter efforts by members and tasks.

Let me know if you have questions:)