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New issues are not assigned to selected Epic in Backlog view

Oliver Jones_118bap

Hi,

I've been using Jira for many years. I've just joined a new team, and their board isn't behaving as I expected.

Usually, when in backlog view, I can select an Epic and then start adding stories to the backlog. When I add stories with an epic selected, these stories are auto-assigned to the selected epic. If I add stories without an epic selected, then the stories are not assigned to an epic.

In this new board, I select an Epic and add a story to the backlog, but am presented with a "Issue has been created but is not currently visible" dialog and the issue is not visible on the backlog view. I know this is because the issue hasn't been assigned to the selected epic, but I'm wondering why that's happening!!?

Please help!

Screenshot 2022-08-05 at 08.58.01.png

Accepted answers

All comments

Tansu Akdeniz

Hi @Oliver Jones

Welcome to the Atlassian Community!!

Can you please click "Clear All Filters" button? There is probably a filter which prevents you view the newly created issue in backlog view. Sample case; new issue may be unassigned but you only show issues assigned to you.

Trudy P Claspill

Hello @Oliver Jones

Welcome to the community.

I have tried to replicate this in my own instance and am not encountering the same problem.

That makes me wonder if there is something in the board filter that is causing your issue to be excluded from the display. When an issue is added through the backlog screen, the only thing that gets entered is the Summary. It is possible that the board filter is set up to get a subset of issues based on some additional issue criteria that is not being fulfilled in your new issue.

I think, even if you are not a board admin, you should be able to view the board filter by clicking on the ... button in the upper right and selecting Board Settings > General

Bill Sheboy

Hi @Tansu Akdeniz

I was able to reproduce this symptom by filtering a board by myself and the epic, and adding an issue in-line. However the backlog view shown by @Oliver Jones does not seem to show any other filters selected, user or quick filter, so this may not be the cause.

Kind regards,
Bill

Oliver Jones_118bap

Thanks for your reply.

Here's the filter settings. I can't see anything worth changing that's going to resolve my issue.

Screenshot 2022-08-08 at 08.56.42.png

Oliver Jones_118bap

Hey! Thanks for your reply. As Bill mentioned, there is no filter applied, so this doesn't resolve my issue.

Trudy P Claspill

Hello @Oliver Jones

If you add a new issue without having selected an Epic, does the new issue appear on the board?

If it does, what are the differences between that issue and one you add while having an Epic selected (besides the link to the Epic)? Are they set to the same status? Are there different values in other fields (besides Summary, of course)?

Can you please review the mappings of Statuses to Columns and see if there are any unmapped Statuses? This will be visible under Board Settings > Columns. If an issue is set to a Status that is not mapped to a column on the board then that is another reason it would not be visible.

Oliver Jones_118bap

Hey @Trudy P Claspill

Thank you so much.

When I add a new issue without having selected an Epic, the issue does appear on the backlog view. It is visible. See comparison below, I don't see any difference in the fields:

Screenshot 2022-08-09 at 11.07.32.png

I also checked the mapping of status' and we do not have any unmapped status.

Any other ideas?

Tansu Akdeniz

It escaped my notice @Bill Sheboy, you are right.

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