Hello,
Hoping someone can help here.
We have a Jira board which has levels of approval set up, as its for Finance requests.
User A will send in a cost req, it goes to their manager for approval- Status Requested-Approved.
Once the manager has moved it to Approved it goes into Finance Approval. This queue is monitored by 2 people.
The trigger for where the request goes next is based on a custom field and the status should be very specific.
In the past week I have found regardless of the custom field, all statuses are visible causing some confusion.
The workflow a condition that only users in a specific group can see the status, and after some testing this is causing the issue. I wondered if there is another way around it.
To put the whole thing in context, only 2 people should have the ability to move tickets to the next stage which are Finance action (based on 2 custom field values) and 2nd Approval (based on 2 different custom field values).
Hope all of this makes any sense.
