Unable to send or add customer using (Customer Page)

Question

Error Message

1 customer couldn't be added

We couldn’t add the following customers:

* sampleemail@gmail.com (Sign-up is currently unavailable)

Please check the email addresses and try again
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CHANNELS & PEOPLE > CUSTOMERS

DevCTL_JFTenorio · Answer

Hi @Eugenio Onofre 
the email we are trying to add as customer using customer page
(CHANNELS & PEOPLE > CUSTOMERS) is new register from gmail and it is not used to any jira cloud or atlassian

Eugenio Onofre_v78igo · Answer

Hello @DevCTL_JFTenorio

This issue usually happens when you try to add a customer that has already been added in the past and is currently inactive.

In order to reenable the customer, you should visit the User Management section, under the left-side menu click on "Jira Service Management" link, search for the email address and reenable it.

Regards,
Eugenio