customer self-registration

Question

OK, it looks like I have done something wrong with my customer self-registration. Currently, when customers self-register for our portal, it also registers them in my "users" section. Of course, after they register, they get an error stating "there are no more licenses available". I need a good detailed tutorial on setting up self-registration that ONLY adds them to the portal and nothing else.

Side note... I do not want open registration to external customers, only internal customers using our domain email.

Chad Henderson_8r07wh · Answer

This is what I keep randomly running into.. it doesn't seem to be consistent in how it adds customers. Some users just get added as a "customer" some get added as a "User". When I click on "review your user access settings", then I get a page error stating "something went wrong"

Jane Doe has just joined https://gprmc.atlassian.net/ in gprmc. They have access to the following products:

* Confluence
* Jira

If something doesn’t look right, review your user access settings.

Cheers,
The Atlassians

Tansu Akdeniz · Answer

Hi @Chad Henderson

There is a Customer Access Settings page where you can configure all the registration details for your service management. Please check these:

* https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/
* https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/

Also check Project Settings -> Customer Permissions -> Service project access page.

For Jira access, check Site Settings -> Site Access.