Issue with rule assign to the project

Question

Hi Team,

I created an automation rule for my project in Sandbox and for some reason, I can't link it to this project. The rule refers to - closing the parent problem when the subtask is closed. All the other rules I made work normally, except this one. I tried disabling all other rules and left it alone but when I create a test ticket it shows no rule assigned. I am asking for advice.

If I need to provide more information about this, please let me know.

Warm regards,

Sinisa

Sinisa Glusac · Answer

This is solved. I think the problem was that rule was not triggered or something like that, not sure anymore, but solved... can be closed, thank you

Ste Wright · Answer

Hi @Sinisa Glusac

If this is still an issue - could you provide more specific details about your current rule, and what it should do?

Ste