How to adjust the speed of sending notifications about changes in a task/comment?

Foliant

Can you please tell me how many minutes after creating a task, commenting / changing a comment, a notification comes to the mail?
The fact is that despite the fact that the Jira tab is always open for me, it is more convenient for me when there is a sound or visual notification of a new notification. Or a popup, as it works in gmail.

The problem is that notifications come after a certain time, and not instantly. Sometimes after 4 minutes, sometimes after 11 minutes (I can be wrong).
Does Jira have a time setting option? I would like to reduce this segment in order to receive notifications sooner.

Or maybe there is some kind of plugin for Chrome that sends notifications?

Petter Gonçalves

Hello @Foliant

Thank you for reaching out.

By default, the issue notifications should take a maximum of 3-4 minutes, however, there is a small difference from one notification to another.

Some issue updates notifications (Create, transition, add comments, etc) are added in a single batched notification, whereas multiple updates within a small time range difference are added in a single notification to avoid high email traffic, as in the screenshot below:

Naturally, those type of notifications takes more time (1-3 minutes) to be sent than other issue notifications that are not batched, which usually takes less than 1 minute to trigger (E.g Assign issues):

Considering the facts above:

1. There's no way to set a specific time range to send issue notifications. We created some feature requests to consider this ability in the future:
   Reduce JIRA email chattiness 
   Option to choose between batched and non-batched notifications 
   

   Feel free to vote and watch the suggestions to increase its priority and also receive notifications about any updates.
   
   

2. 11 minutes to send an issue notification is definitely not expected. This might be caused by an exception or a communication error between Jira Cloud and your email server.
   We strongly recommend confirming if Atlassian IP ranges and domains are properly whitelisted in your email server and network. If you can confirm the consistency of this problem after the whitelisting, please let us know the notification type and the steps to reproduce so we can troubleshoot the problem.
   
   
3. There are a few apps that provide other types of notifications which may be faster than email, such as pop-ups, sound or chat notifications (Slack, Zoom, etc). Check the link below for some free apps that provide those options:
   Marketplace apps

Let us know if you have any questions.