In case of jira support tickets, iam unable set the status to answered for resolution

vineeth gajjela

• Please how to set resolution status to done 

 

Fabio Racobaldo _Catworkx_

Hi @vineeth gajjela ,

welcome to the Atlassian community!

It depends from workflow and resolution configuration. Please check that :

• you have "close issue" project permission
• your wf has a transition to done status and verify the related condition
• resolution is a field of the trasition screen
• "answered" is a resolution value
• there are no workflow properties on the close transition that limit resolution values

Hope this helps,

Fabio