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Can I move a transion to a group instead of assignee ?

Selvakumar_kuqdxa

I have a transition and wanted to move to a specific group ( 6 members).

What post function do I use and how ?

What strategy do I need to select ?

Accepted answers

unknown

Hi Selvakumar,

You can use "User Is In Group" condition to restrict it to the group of users and one of them can move it to next transition.

Thanks,

Aditya

All comments

Rilwan Ahmed

Hi @Selvakumar ,

"wanted to move to a specific group ( 6 members)." --> Do you mean you want to notify 6 members when a ticket is transitioned to particular status ?

Selvakumar_kuqdxa

Hi,

Yes to notify them and one among 6 has to work on the issue and move to next transition

unknown

Hi Selvakumar,

You can use "User Is In Group" condition to restrict it to the group of users and one of them can move it to next transition.

Thanks,

Aditya

Nic Brough -Adaptavist-

Are you trying to assign an issue to a group instead of an individual?

This is not possible, the assignee is supposed to be the single individual currently responsible for getting something done.

Selvakumar_kuqdxa

Hi,

Works well. thanks

unknown

Please mark the answer as accepted, since it worked for you.

Thanks,
Aditya

Rilwan Ahmed

Hi @Selvakumar ,

Please make use of Send Email Automation rule

i.e.

Project settings --> Automation Rule --> Issue transitioned (select From and To transitions).
Select Send email for New action
Add the required email address in To lists and Save.

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