Remove external customer from service management project

Question

Hi, so I need to remove a customer to prevent confusion. From my setting, anyone with my company domain can create an account on their own. However, I don't see any remove option on the customer page, and there's no customer list on the people page. Any idea how to remove the customer?

Christoper Darmawan · Answer

Hi Mayur,

What I see on people is limited (pic 1), while I actually have a lot of customers. Is there any way to remove it from Customers page? To give more context, I actually want the ticket creator to be able to share their ticket with someone else (pic 2). So I want to make sure they don't pick the wrong person.

Mayur Jadhav_30osel · Answer

Hi @Christoper Darmawan ,

Welcome to the Atlassian Community!!

You must be a project administrator to remove customers from a service project.

To remove a customer from a service project:

* From your service project, go to Project settings  > People.

* Find the customer you want to remove by searching for the customer or filter by Service Desk Customers under the Roles dropdown.

* Select Remove next to the customer. The above steps remove the customer’s access to the project however the customer stays visible under Customers for record-keeping purposes.

Hope this helps.

Regards,
Mayur