nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Adding attachments is not supported for this screen.

Sal_5pm3j4

Hello,

We have recently upgraded jira software from 8.13.14 to 8.13.24 version and now we are getting "Adding attachments is not supported for this screen." when pasting screenshots.

When I click on "Attach screenshot" from "More" it open new whole page instead of pop-up window and unable paste screenshot there as well.

I have checked the permissions and Attachment settings and they looks good. Any idea on this?

BR,

Salvinder

Accepted answers

Dave Mathijs

Hi @Sal , I suggest submitting a support request with Atlassian for this issue.

All comments

Dave Mathijs

Hi @Sal , I suggest submitting a support request with Atlassian for this issue.

Clemens Kleibusch

Hi!

I just faced the same problem in jira 8.22.6.

BR, Clemens

Sal_5pm3j4

@Clemens Kleibusch This issue is caused by Jira Drag and Drop Attachment Plugin. Could you check the if you have the correct version of the this plugin installed?

Sal_5pm3j4

We had to downgrade Jira Drag and Drop Attachment Plugin to 5.0.9 for Jira software 8.13.24.

Clemens Kleibusch

Hi @sal we have Jira Drag and Drop Attachment Plugin Version: 5.2.0
I can only reproduce this problem in a workflow transition popup!

With the issue editor I can drag&drop a screenshot directly or via "Attach screenshot" from "More" I get the "normal" popup: All that works.

How can (a sys-admin - not me) downgrade a sys-app?
I have no glue and I expecct my sys-admin, too

Sergei Troshin

Hi everyone

Check if there is Attachment field on your screen (edit/create), where you try to add attach.
Скриншот 12-01-2023 150527.png

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