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Stopped Receiving Email Notification

Roudy Merhej

Hi Team ,

I stopped receiving notification by Email on 22/07.

Can you please check if my email is blocked on your system and do the needful please to unblock it ?

Thanks for your help.

Regards,

Roudy

Accepted answers

Andy Heinzer

Hi Roudy,

I found there was a bounced message to your email address of

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I have removed the suppression from Atlassian's side, you should now be able to receive new notifications now.

All comments

Andy Heinzer

Hi Roudy,

I found there was a bounced message to your email address of

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I have removed the suppression from Atlassian's side, you should now be able to receive new notifications now.

Roudy Merhej

Hi @Andy Heinzer ,

Thank you for your help and actions.

I confirm it's resolved now and I'm receiving again the notifications by email.

Have a good day.

Best Regards,

Roudy Merhej

Ronak Patel_sz6ziz

Hi @Andy Heinzer , I am also facing similar issue with my account. Till 26th Aug I was receiving all kind of emails from Jira and after that not received a single email from Jira. Can you please help.

Andy Heinzer

Hi, I found there was an error of

554 5.7.1 [internal] recipient address was suppressed due to customer policy

I have removed this suppression from our side. You be able to receive notifications again now.

Andy

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