Add-on comes and goes

Question

Hi

We are trying to add Draw.io to our instance but it keeps coming and going. After adding the add-on it appears for a few minutes within the spaces, and then disappears. When playing around with admin-settings, adding it again etc. it re-appears, and previous drawings are still there, but then it disappears again after a few minutes.

David Benson _draw_io_ · Answer

It never something we can help with, unfortunately, only Atlassian can resolve this one.

Nic Brough -Adaptavist- · Answer

I think you may be suffering from this incident: https://developer.status.atlassian.com/incidents/pq33r3flb2yw

Alexis Robert · Answer

Hi @Stian Sagevik ,

I've had this issue before, there could be a few reasons (addon installed before with a trial that expired, addon user permissions not set properly, ...).

I would advise contacting Atlassian Support to have a better idea of the issue : https://getsupport.atlassian.com

I would also suggest contacting the addon editor directly and see if they can help : https://drawio.atlassian.net/servicedesk/customer/portal/14

Let me know if this helps,

--Alexis