nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to copy Organizations into Labels?

Christian Happel

I was able to take the info from the Organizations field in customer support tickets and put it into a read-only text field. (see screenshot)
But I'd prefer to have each organization of that ticket to be added as a separate Label.

Unfortunately the Organization field doesn't seem to be available in the Automation to choose from as an input field for Labels. (see screenshot)

Is there maybe a way to achieve this with custom JSON code?

2022-07-29 12_23_47.png

Accepted answers

Jack Brickey

Can you try this?

{{issue.Organizations.first.name}}

it worked for me. You will will want to test if the label is simply added and does not overwrite existing labels.

All comments

Jack Brickey

Can you try this?

{{issue.Organizations.first.name}}

it worked for me. You will will want to test if the label is simply added and does not overwrite existing labels.

Christian Happel

Hi @Jack Brickey ,

first of all thanks for your response! I tried it out but unfortunately don't get it to work. But this could also be because I didn't describe my problem properly:
I want to set the labels not on the original customer-support ticket, but only when someone links a Jira development ticket to this support ticket.
So somehow I need to define the automation in the Jira dev project to run whenever someone links it to a support ticket, and then pick the Organization from the destination (support) ticket and put it into the labels of the dev ticket.

If you know how to achieve this, could you make me a screenshot of that part of the edit-issue-step in the automation?

Thanks so much, Christian

Christian Happel

@Jack Brickey
I got it. In the end I only had to use

{{destinationissue.Organizations.first.name}}

in the Set Value field of the label.

Thanks so much for this hint!

Christian Happel

@Jack Brickey Well, I ran into one more problem here: It's only taking the first Organization into the labels. But in case there are multiple organizations assigned, those aren't adding any labels.
Any idea on this one?

A A Ron Geister _Trundl_

@Jack Brickey If your organizations have spaces in them it will show those as errors in the automation and not create the label. Is the fix to add a _ in the Organization Name Value?

Jack Brickey

Yes, I would think so.

A A Ron Geister _Trundl_

That worked for me, but it seems like we should be able to append something in the smart value script to do that, but I wouldn't even know how to structure that. So, I just updated all Orgs to have _ added to spaces.

Thanks

Jack Brickey

I would think you could use JSON but would need to play with it. Going back to Bill's response on the edit action, here is where I would start

{{varOrganization.name.replace(" ", "-")}}

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-management-cloud

jira-service-management