Creation of an item in Jira is not sending e-mail

Question

I created an automation rule to send an e-mail everytime an item with priority High or Highest is created, an e-mail be sent to relator and responsible.

Checking log audit I can see the system records that the e-mails are sent but nobody receives them

Jack Brickey · Answer

Feel free to share your rule and audit log here so that I can have a look.

César Trevisan · Answer

Hi Jack, thanks for your reply.  I have others rules sending e-mails that are working fine, only for this specific rule that I use for created items that is not.  For all of these rules the send e-mail configuration is the same.

Jack Brickey · Answer

Hi @César Trevisan , if the audit log is showing success then it likely is being sent. Maybe it is in Junk? Here are some suggestions.

Try creating a simple manual rule that sends you an email. If it works the try editing the original rule and only send to you. Then test that rule by creating a Highest issue.

feel free to screenshot your rules and audit logs here.