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Automation schedule ticket adding a watcher

Danielle David

I have created automation for a scheduled ticket.

very basic.

Every month create a ticket and assign to an agent queue. I am trying also to add a watcher but it keeps giving me an error. (Error below)

I am just not sure what to put as the JQL, i tried the subject but it did not work

Error is

The rule has been configured with components that require issues to be provided by the trigger. You need to use the option to run JQL to provide issues. The following components require issues: Manage watchers

Accepted answers

Joseph Chung Yin

@Danielle David -

It must be the rule actor doesn't have the permission to manage watchers in your JSM project.

If you need further instructions, please provide the details of your automation rule setup (i.e. Rule details and the automation steps etc..), so I can conduct the needed review and assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Joseph Chung Yin

@Danielle David -

It must be the rule actor doesn't have the permission to manage watchers in your JSM project.

If you need further instructions, please provide the details of your automation rule setup (i.e. Rule details and the automation steps etc..), so I can conduct the needed review and assist you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Danielle David

Hello, thank you see bellow

Paul Krueger

What does the JQL filter in your trigger look like?

Paul Krueger

Ohhhh, I see what's happening. You either need to set the watchers as part of the issue creation component OR you need to add a New branch, Branch rule / related issues component before you modify the watchers.

2022-07-28 11_19_37-Clipboard.png

Joseph Chung Yin

@Danielle David -

In your Create Issue action, you just need to add additional fields in the same action. Your second action Add Watcher usage is incorrect.

In your CREATE ISSUE action configuration, just click on "Choose fields to set" to select the additional fields. NOTE - In JSM, you need to use "Request participants" field as the Watcher field is only for Jira Software projects.

Best, Joseph

Danielle David

Thank you I was able to add a request for participant and it worked

Joseph Chung Yin

@Danielle David -

If my suggestions/comments helped you, please click on Accept Answer on my comments when you have a chance.

Best, Jsoeph

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