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Displaying Check Box Contents in Email

Neil Kugelman

I’ve setup an automation to send an email when an issue is created.

I’m having trouble displaying the contents of a custom ‘Check Box’ field named “Menu Item”.

The contents of this field could contain one item, multiple items or no items.

The resulting emails are not displaying any thing for this field regardless of the contents.

How can I have it display all items in the field?

Thanks

Accepted answers

Jack Brickey

Can you share your automation rule?

All comments

Jack Brickey

Can you share your automation rule?

Neil Kugelman

Sure. See below.

Thanks

Neil

{"cloud":true,"rules":[{"id":7087502,"clientKey":"697a1bf5-15bf-3470-be1d-5065f59941a0","name":"Notify Neil Email","state":"ENABLED","description":null,"authorAccountId":"557058:5cdc2c3b-5b6f-4716-a660-a3ad8c1eff55","actor":{"type":"ACCOUNT_ID","value":"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077"},"created":1658937564429,"updated":1658960023281,"trigger":{"id":"137316481","component":"TRIGGER","parentId":null,"conditionParentId":null,"schemaVersion":1,"type":"jira.issue.event.trigger:created","value":{"eventKey":"jira:issue_created","issueEvent":"issue_created"},"children":[],"conditions":[],"connectionId":null},"components":[{"id":"137316482","component":"ACTION","parentId":null,"conditionParentId":null,"schemaVersion":3,"type":"jira.issue.outgoing.email","value":{"fromName":"","replyTo":"","to":[{"type":"SMART","value":"{{issue.Email}}"}],"cc":[],"bcc":[],"subject":"Support Ticket {{issue.key}} {{issue.summary}} Received","body":"Hi {{issue.Requestor}}:\n\nWe have received your support request: {{issue.key}}\n{{issue.summary}}\n\nThe issue details appear below.\n\nYours truly,\n\nRefinement Services Support\n\n\nIssue Details:\nDate Created: {{issue.created}}\nIssue Type: {{issue.Type}}\nMenu Item(s): {{#issue.Menu Item}}{{Menu Item}}{{issue.Menu Item}} {{/}}\nPriority: {{issue.Priority}}\nQuick Fix?: {{issue.Quick Fix}}\nAttachment: {{issue.Quick Fix}}\nAttachments: \nDescription: {{issue.Description}}\n","mimeType":"text/html","convertLineBreaks":true},"children":[],"conditions":[],"connectionId":null}],"canOtherRuleTrigger":false,"notifyOnError":"FIRSTERROR","projects":[{"projectId":"10001","projectTypeKey":"business"}],"labels":[],"tags":[{"id":7384901,"tagType":"IS_RULE_UPDATED","tagValue":"true"}],"ruleScope":{"resources":["ari:cloud:jira:3cced499-2b47-497b-9e2c-61b9fa550073:project/10001"]},"writeAccessType":"UNRESTRICTED","collaborators":[]}]}

Neil Kugelman

Jack

Do you have a solution?

Neil

Jack Brickey

Hi @Neil Kugelman ,

sorry I have been otherwise occupied. I wasn't expecting automation in the form shown here. I assumed you were simply using the built in automation components. I assume it falls short for you? In the meantime I will see if I can create a basic rule and test. I will get back with my results.

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