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How do I raise a bug ticket?

Murray Champernowne

There is an accessibility bug in the current implementation of the "status" shortcode in the Jira UI (i.e. /status). The colour options are set to tabIndex="-1" which makes them impossible to reach using the keyboard.

Seems to be a relatively recent change, because I've never had issues in the past tabbing to the relevant colour to select it.

However, I can't work out how to raise the bug ticket. The ticket board redirects to a form which just says to ask my admin for technical help. This is a bug with the software, not a technical issue with our setup. So how do I raise that? Or is this as good as I can manage?

Accepted answers

Tyler T

Hi @Murray Champernowne , since this is an a11y specific bug may I suggest you email a11y@atlassian.com which will automatically create a ticket for you.

That email address is listed on this page: https://www.atlassian.com/accessibility

All comments

John Funk

Hi Murray,

You can submit bugs and requests here:

https://support.atlassian.com/contact/#/

Murray Champernowne

Hi John,

As mentioned in my original question, when I try to fill out that form it never provides a submit option. If I enter my URL, I get stuck with the following dead end:

Screenshot 2022-07-28 at 09-36-56 Atlassian Support.png

If I don't input a URL, the only option is to Ask the Community here, which is what I've done 😅

Am I missing something? I've selected "Technical Issues & Bugs", then "Jira Software (Cloud)" and then the form just leads nowhere...

John Funk

This applies if you have a Free account in one instance, or if you have a paid account and you are not a Jira Administrator for your instance.

Are you not able to get your Jira Admin to submit the bug? Or are you on a free account?

Murray Champernowne

I am on a company account, so I assume that means I'm paid. It just seems a bit ridiculous that I'd need to raise a bug for third-party software internally... Is that honestly the only option I have?

If I were on a free account, would that just let me submit? Because I think it would be less hassle to just do that 😂

Tyler T

Hi @Murray Champernowne , since this is an a11y specific bug may I suggest you email a11y@atlassian.com which will automatically create a ticket for you.

That email address is listed on this page: https://www.atlassian.com/accessibility

Murray Champernowne

Thanks Tyler, I've sent off an email detailing the issue, fingers crossed that works. Might I suggest having that option linked somewhere on the bug ticket creation UI/pages?

Tyler T

I'll pass that feedback along. Thanks for reporting the bug!

vinodn_almpl_net

how do i raise ticket

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