Customer not receiving email notification

Yee Ming Chew_ds5j3l

Hi ,    For Jira Service Desk, the customers are not getting email notification once  Request created via email request. The Request created is enabled. The same issue with other notifications. The outgoing Mail is enabled. Any idea what's the issue and how to fix it?

 

Thanks

Yee Ming

Andy Heinzer

Hi,

Sorry to hear about this problem.  I created a support case on your behalf for this problem.  Please see https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-786464

Our support team may inquire for more information such as the specific customer email addresses so that we can investigate further.  You can post those to the support ticket.

In the future, if you need support like this, you can directly create a support ticket by going to https://support.atlassian.com/contact

Regards,

Andy