hide or remove mandatory field "SUMMARY". To not appear on the portal

Question

hello community
I would like to know how to hide or remove the native and mandatory field "SUMMARY", so that it does not appear on the portal?
This field appears when I create the "REQUEST TYPE", and it appears in the portal and I need to hide or remove it.
Thank you community

Nic Brough -Adaptavist- · Answer

It is the same answer.  A human summary of the issue is the only mandatory enterable field.

Daiana Ferreira · Answer

Hello
Thanks for the reply. I would like to hide it from the display on the port. I'm doing tests for the internal implementation. And at the moment I'd like to just hide it, so that the customers who are going to generate the ticket don't see.

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

There is no way to remove the summary of an issue.  However you are working, the summary is what your humans use to tell you what is not right or needs improvement.

Your processes should incorporate "what the summary says" into everything you are doing, even when you set up a help system that just asks for a line of text that describes the problem, and nothing else.