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Automation: Issue hasn't been updated within the last x days - Rule

Jeremy Powell

TIA

Have created an automation to email assignee's when their issue in any sprint has not been updated within the last 5 days. The ruling seems to work, however, some issues updated 'yesterday' are still getting emails sent to assignees.

Using Automation I have the following:

- Scheduled

-- Daily 9am

- Field Condition

-- Updated

-- is Before

-- 5 days ago

- Then

-- Send email to assignee/cc:me

Is this logic right? Should Updated = is After? Is this the right field? I want to capture everything correctly and not over communicate erroneously.

Accepted answers

Trudy P Claspill

Hello @Jeremy Powell

Welcome to the community.

The logic is correct. The email should contain only the issues where the date/time in the Updated field is older than 9 a.m. 5 days ago.

How exactly are you determining that issues included in the email where updated "yesterday"?

All comments

Trudy P Claspill

Hello @Jeremy Powell

Welcome to the community.

The logic is correct. The email should contain only the issues where the date/time in the Updated field is older than 9 a.m. 5 days ago.

How exactly are you determining that issues included in the email where updated "yesterday"?

Jeremy Powell

Thanks Trudy for the welcome and response.

How did I determine issues included were updated 'yesterday'?

I went to the issue, and there was a comment yesterday. Am I assuming correctly that a new comment is a 'issue update' as well?

Trudy P Claspill

Hello @Jeremy Powell

I feel like I'm missing something in your rule. When I try to set up a Scheduled rule I have to add a JQL to select issues that will be compared against the field condition.

Do you have a JQL in this rule?

Adding a comment should update the Updated date, but you should look at the Updated date itself. That will show on the right below the Context fields.

Jeremy Powell

Gosh; you are correct. Apologies @Trudy P Claspill

project = "PROGRAM" and status != "Done" and sprint != "Backlog"

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